It is important to us that we try to meet the needs of those from all walks of life, and show respect, fairness and understanding in everything we do.
In practice, it means as a landlord and service provider we try to treat everyone fairly regardless of their personal characteristics – including, for example, age, sex, sexual orientation, disability, race, religion or belief, or their marriage and civil partnership, gender re-assignment, or pregnancy and maternity status. We firmly oppose all forms of unlawful discrimination, harassment and victimisation.
We do this not only because it is our legal responsibility but because it is a vital part of who we are and what we are trying to achieve as an organisation. It also helps us become better at what we do. We also try our best to find out what our customers individual needs are, and understand how we can meet them. We know we must make all informaiton about us, our services and other activities as accessible as possible. This means making it easily understood; widely and easily available in a variety of places and ways. We are also aware that we need to be easy to contact and that we contact customers in a way that suits needs and preferences. Please let us know if you have any comments or suggestions about this.
We believe that all customers have the right to equal access to information and services available by us. We can provide the following services: – interpretation and translations; services for hard of hearing and sight impairment; services where customers have difficulty reading standard English print and require information in accessible formats.
To help meet the needs of customers, we can arrange for – a language interpreter (through our Happy to Translate partnership); a British sign language interpreter; translation of written materials; translation into Braille, large print, and audio tape/CD.
Our office entrance is accessible and staff can provide home visits where necessary. Further help is available from our customer services team at the office.