Our overall aims are summarised as follows:
We want to :
Create communities that fit the needs and aspirations of our customers and allow customer to engage with us
Provide quality homes that are affordable to our customers now and in the future
Create desirable, safe and secure homes and neighbourhoods by investing in our homes
Strive for excellence across the organisation by being responsive to development and improvement in all areas of our work
Grow our business, our communities and our people
Improve the quality of our customers’ lives
Be flexible and adaptable to our changing environment
How we want to do it:
Empower our people to lead the changes we need to make
Deliver value for money and sound finances
Deliver responsive personal services to our customers in a ‘can do’ way
Be accountable, open and transparent
Prepare for change, growth and new opportunities
Strategic objectives – next 5 years:
Deliver our 5-year proposed investment plan
Develop our self-assessment governance framework
Maintain our engagement and participation with our customers
Support financial advice and service improvements to minimise the impact of Universal Credit
Continue to develop enhanced digital services
Deliver 100 new social rented home to exceed our 1000 homes target
Continue to invest, support and reward our people to maximise staff empowerment and support personal development
Continue to deliver efficiencies by understanding and reviewing our costs, our performance, our benchmarks and demand for our resources
Continually review the opportunities to maximise growth via our subsidiary
Details of our new Business Plan 2019-2024 – detailed in our Useful Documents section
Value for money – what it means for Barrhead HA and our customers
We have worked to produce a statement of what we think should be included in any discussion on value for money and what it means to us. We have developed this statement with our Tenant Scrutiny Panel. We have produced our current statement which is available here: Value for Money Statement 2023
If our customers have any comments to make on this we would be happy for feedback. We plan to update this statement each year.