Barrhead Housing Association and Turner Property Services have entered into a new contract which will see Turners provide responsive repair and void management service to over 930 Barrhead properties.
Under the initial one year contract, Turners will provide responsive repairs for Barrheads’ homes in the East Renfrewshire area, which includes Barrhead, Neilston, Newton Mearns & Thornliebank.
Barrhead will also continue to provide a range of minor works to all of their properties through a recently introduced but highly successful in-house Repairs Operative service, under their subsidiary Levern Property Services.
The repairs contract has been designed to deliver a first class service to ensure that customers in all areas that Barrhead work in receive a consistently high standard of responsive repairs.
Turners was selected following a rigorous procurement tendering process that began in April 2018, assessing criteria including customer service, value for money and most importantly the quality of the service being provided.
Bringing benefits back to the community is at the core of the values and mission statement of Barrhead Housing and the contract has a built-in element of introducing Community Benefits, with a strong emphasis on using local subcontractors and suppliers where possible. Barrhead and Turners will also be looking at the possibility of employment and apprenticeship opportunities for local residents through a specific Community Benefits clause.
Barrhead and Turners are now in the process of mobilisation to ensure there is no disruption to ongoing services to residents and the new contract will commence on Monday 2nd July 2018.
Turner Property Services Director, Craig Boath, commented: “We are delighted to be working in partnership with Barrhead Housing Association. Our priority is to work with Barrhead staff and their customers to achieve a first-class service that we can all be proud of. We look forward to building a strong working approach with Barrhead Housing Association. Our Property Services team will build on this new relationship bringing with us an excellent track record that our team has established in this sector.”
Barrhead Housing Association’s Director of Asset Management, James Ward added: “This is an exciting new partnership that will help to ensure we’re meeting our residents’ needs. Customer focus, quality and value for money was key throughout the tendering process, and we’re confident that in Turners we’ve found a provider that understands the need of our customers and the values that run through everything we do.”