Barrhead Housing Association have appointed a firm called Research Resource to carry out a resident satisfaction survey on the Association’s behalf and who will be aiming to speak to approximately 370 of our tenants. We aim to do this every 3 years.
Starting on 24 June 2019 and running throughout July, staff from Research Resource will be out in our communities and our customers may be contacted by them and asked if you would participate.
It is really important to us that we monitor the services we give you and this survey will identify areas where we are getting it right and, more importantly, areas where we might need to improve.
The interviews will last no longer than 20 minutes and will be carried out during the day, early evening and at weekends.
All the information you give to the interviewers will be kept confidential and no one at Barrhead HA will be aware of who has taken part or what any individual has said.
Staff from research resource will carry identification with them and a letter of authorisation from us at all times.
We really appreciate those who take the time to participate in the survey and help us to improve our services.