The Scottish Housing Regulator is an independent regulator of Registered Social Landlords (RSLs) and local authority housing services in Scotland, accountable to the Scottish Parliament. They were established as an independent body on 1st April 2011 under the Housing (Scotland) Act 2010. They have one statutory objective which is to safeguard and promote the interests of current and future tenants, homeless people and others who use services provided by social landlords. in 2013, they state that they regulate 183 registered social landlords and the housing activities of 32 local authorities.

The Scottish Housing Regulator (SHR) states that its key priorities are – good service delivery and performance for tenants and others; good governance; and financial health. This means landlords achieving the outcomes and standards in the Social Housing Charter; RSLs being well governed and in good financial health; lenders and public funders having confidence to continue to invest in social housing.

Below you will find some key documents relating to the Association’s relationship with the regulator:

SHR – How We Regulate – A guide for tenants and service users- can be downloaded here

SHR – The Scottish Social Housing Charter – updated April 2017 can be downloaded here

SHR – Complaints and Significant Performance Failures – can be downloaded here

SHR Regulatory Framework

As at April 2019 the Association was deemed to be at low engagement level – a copy of the letter is available here SHR Engagement Plan 2019

SHR Engagement letter 2018

SHR Engagement Letter 2017

SHR Engagement Letter 2016

Landlord Report 2018-19

Landlord Report 2017-18

Landlord Report 2016-2017





The Regulator has full details of all landlord reports for customers to view on it’s website.


To find out more about the Scottish Housing Regulator, visit their website –



The Care Inspectorate regulates and inspects care services in Scotland to make sure that they meet the right standards. Set up by the Scottish Government, and accountable to ministers, its their job to assure and protect everyone that uses these services.

The Association has 27 sheltered housing properties providing a wide range of services to our tenants. This includes a housing support assistant who completes support plans and liaises with other specialist support services provided by the local authority.

This support service is registered with the Care Inspectorate and inspected every two years.

The last inspection was carried out in February 2016 with the Association maintaining it’s ‘very good’ grades for all three areas – quality of care and support; quality of management and leadership; quality of staffing.

You will find reports for inspections carried out in February 2016 here Care Inspectorate Inspection Report-2016.

To find out more about the Care Inspectorate, visit their website.