Governance Policies

If there is something that you are interested in seeing but is isn’t included in the list, then please contact us.

Document name File type Download
BHA Rules PDF Document Download
Governance Handbook 2019 PDF Document Download
Business Plan July 2019 PDF Document Download
Business Plan 2019 summary objectives PDF Document Download
Business Continuity PDF Document Download
Complaints Policy PDF Document Download
Unacceptable Behaviour Policy PDF Document Download
Membership Policy PDF Document Download
Group Risk Management Policy PDF Document Download
Board succession policy PDF Document Download
Entitlement, Payments and Benefits Policy for Governing Board members and staff PDF Document Download
Policy on Whistleblowing PDF Document Download
Policy on Fraud, theft or loss PDF Document Download
Group Delegated Authority PDF Document Download
Privacy Policy PDF Document Download
Data Protection Policy Statement PDF Document Download
Group Data Retention Policy PDF Document Download
Environmental Policy PDF Document Download
Group Equality and Diversity Policy PDF Document Download
LPS Board Remit PDF Document Download
Notifiable Events Policy PDF Document Download
Complaint Handling Policy April 17 PDF Document Download
Group Standing Orders Policy PDF Document Download
Group Remit Staffing and Health & Safety Sub-Group PDF Document Download
Group Audit & Risk Sub- Group PDF Document Download
IT & Electronic Communications Policy PDF Document Download
Development Sub-Group Remit PDF Document Download
Co-opted Board members policy PDF Document Download
Roles, Duties and Authority of Chairperson PDF Document Download
Minute Protocol PDF Document Download
Board Memebers Code of Conduct PDF Document Download
Serious Complaints Against Chief Executive PDF Document Download
Protocol For Chief Officer Support PDF Document Download
Donations and Sponsorship Plicy PDF Document Download
Internal and External Audit Arrangements PDF Document Download
Communication Strategy and Service Standards PDF Document Download
Group Fair Processing Notice PDF Document Download

Annual General Meeting Minutes and Presentations

Document name File type Download
AGM Minute 23.08.16 PDF Document Download
AGM Minute 24.08.17 PDF Document Download
AGM Minute 28.08.18 PDF Document Download
AGM Presentation 2019 PDF Document Download
DRAFT AGM Minute 3 September 2019 PDF Document Download

Newsletters and Publications

Document name File type Download
2018 Spring Newsletter PDF Document Download
2018 Summer Newsletter PDF Document Download
2018 Autumn Newsletter PDF Document Download
2018 Winter Newsletter PDF Document Download
2019 Spring Newsletter PDF Document Download
2019 Summer Newsletter PDF Document Download
2019 Autumn Newsletter PDF Document Download

Property Services Policies

Document name File type Download
Adaptations PDF Document Download
Asbestos PDF Document Download
Health and Safety Policy PDF Document Download
Legionella PDF Document Download

Customer Services Policies

Document name File type Download
Allocations PDF Document Download
Anti Social Behaviour PDF Document Download
Rent Arrears PDF Document Download
Rent Setting PDF Document Download
Reactive Repairs PDF Document Download
Service Charges PDF Document Download
Estate Management PDF Document Download
Right to Repair PDF Document Download
Voids PDF Document Download
Debt Recovery PDF Document Download
Rechargeable repairs PDF Document Download
Sub letting PDF Document Download
Mutual Exchange PDF Document Download
Succession PDF Document Download
Suspensions PDF Document Download
Domestic Abuse PDF Document Download

Other Documents

Document name File type Download
General Description of Property Holdings PDF Document Download
Procurement Policy PDF Document Download