CHANGES TO OUR REPAIRS SERVICE
From Tuesday 24th March 2020, we will be making changes to the way we carry out repairs and can only respond to Emergencies. No further planned maintenance and non-essential repairs will be carried out. All routine work and appointments in these categories will be cancelled until further notice. This will continue for the duration of government recommendations which restrict non-essential services. We will provide updates via all our social medial platforms when we know more.
We want to reassure you that we are working hard to maintain our services and take steps to ensure your health and safety, along with that of our staff and contractors.
This reduction in service means we can focus on supporting you and resolving as many issues as we can via the telephone. Our Contractors will only be able to attend your home in very limited circumstances for emergency only repairs.
If they do need to visit, you will be asked a number of questions relating to the coronavirus based on current advice from the Government.
If you contact us, we will ask you a few simple questions:
• If you have any of the following symptoms: a new continuous cough; a fever and a high temperature or are experiencing difficulty breathing.
• If you have made the decision to self-isolate or been told to self-isolate within the last 14 days by 111 or by a medical professional.
• If you, or any of your household are over 70, have any health conditions which mean you may be more at risk, including if anyone is pregnant.
These questions are necessary so we can limit the risk of infection to other tenants, our staff and staff employed by our contractors. Please try not to be alarmed or offended if contractors are using gloves, hand gels, wipes or in some instances, masks. These are to help ensure your safety.
Thank you for your patience.