We try to make reporting repairs as simple as possible.
The tenancy agreement makes us responsible for carrying out most repairs to your home. In general, we will keep your home ‘wind and watertight’ and ensure it is ‘reasonably fit’ for you to live in. this means we will repair or replace most fittings and fixtures that have become faulty through normal use and fair wear and tear. We also maintain installations including electrical, plumbing and heating systems and other essential features of your home.
We will not however repair anything that has been damaged by you, your family or visitors – whether intentionally, accidentally,or through neglect. You are responsible for carrying out various minor repairs, decorating inside your home; and for maintaining any features of fixtures you have installed yourself.
Full details of our target response times and other important information can be found within our Repairs Policy in the useful documents section.
A full list of Contractors and suppliers that we use can be found here.