We carry out a wide range of surveys to gather information about our services and how we can make improvements.
We carry out a comprehensive survey of 40% of our customers every three years. The latest survey was completed in December 2013 and we have now received the final full report – this is available here
Here are some highlights and trends from our last survey completed in 2011 and now in 2013.
|2011 survey (250 responses)||2013 (350 responses)|
|Overall satisfaction with BHA as your landlord:||97% satisfied||95% satisfied|
|Keeping tenants informed||100% satisfied||99% satisfied|
|Satisfaction with participation opportunities||
|(2011 provided ‘don’t know’ option which was excluded from responses)|
|Standard of your home when moving in||n/a||81.8% satisfied|
|Quality of your home||n/a||91.4% satisfied|
|Repairs satisfaction||94% satisfied||93% satisfied|
|Value for money – rent||46%||51% satisfaction|